Returns & Exchanges
At Vampire, we prioritize the freshness of our gourmet products; while perishable food items are generally non-returnable, we offer full replacements or refunds for any items that arrive damaged or do not meet our quality standards. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photos of the product and its packaging, especially if there is visible damage or spoilage, to help us process your request quickly.
Contact Support
Email our 'Coven Support' team at [email protected] with your order number and the photos attached to your message.
Review Process
Our quality control experts will review your claim within 24 hours to determine if a refund or a fresh replacement is the best solution.
Resolution
Once approved, we will issue a credit to your original payment method or dispatch a new shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing